The item in question must be a football shirt, or a pair of football boots
The item must be listed, processed, negotiated and paid for on FutbolMarkt.
The item must have been verified by our staff prior to purchase,
How it works?
If you received a counterfeit item, you can submit a claim form, providing evidence of your purchase and why you believe the item is counterfeit
If valid, our team will contact the seller and attempt to negotiate a full refund, as well terms regarding the shipment or disposal of the product.
In most cases, our sellers agree to a full refund. If we are unable to reach a settlement with the seller, FutbolMarkt will reimburse the cost of the product to the buyer.
No, FutbolMarkt only covers products that have been verified and authenticated by our staff.
We only cover football boots and football shirts. We do not cover apparel, equipment or memorabilia.
While shipment issues do not fall under our guarantee (yet), we will do our best to work with the seller to find your item. Please use our contact page to get in touch.
In order to process a claim, we need to see solid evidence that the product you submit your claim for is the same as the one you purchased, and that said product is counterfeit. We accept photo and video evidence.